Shipping FAQ
Shipping FAQ
Can I change my shipping address?
You can always update the addresses used on your account by visiting the "My Addresses" page. You must be logged in to your account to update your address. If you've already placed an order and would like to change the shipping address on that order, you may do so any time up until the time your order goes to fulfillment. To do so visit the "My Orders" page and choose "Edit or Cancel" next to the order you'd like to change. You can also edit or cancel your order by clicking the "View My Order" link in your order confirmation email. Learn more about how to cancel or change your order by clicking here. NOTE: If you would like to edit your order the current order will be cancelled and refunded/voided. This gives you fullest flexibility when editing your order. Your shopping cart will then be reloaded and you can make the necessary changes.
Which shipping services do you use?
SMOKEGEM uses USPS as shipping carriers. Each carrier offers a variety of services including economical options as well as expedited and overnight services. SMOKEGEM also offer free shipping for all USA order over $50. The service used for free shipping will vary depending on the size and weight as well as the distance from our warehouse in Florida. Free shipping services will be selected by SMOKEGEM at time of fulfillment.
How can I track my order?
There are several ways you can track your order placed on SMOKEGEM: Shipping Confirmation Email Upon fulfillment of your order, you will receive a shipping confirmation email with a tracking number, shipping provider and shipping service included. This email will be sent to the email address provided when placing your order or the one associated with your account if you have one.
My Account Page
If you've created an account with us, you can visit the "My Account" page at any time to view your order history. Click the order number you are trying to track and your tracking number link will be provided on the order detail page.
Order Status Page
Your order status page give you all the information regarding your order including where it's currently at, the ability to sign up for notifications and an order summary. Your order status page can be accessed by clicking the "View your order" button in your order confirmation email.
Why my order is marked delivered but I haven't received it?
SMOKEGEM verifies the location and delivery status of each package with the individual carrier. If your tracking information shows that your package was delivered that means we have confirmed delivery with the carrier. If you believe that this information is incorrect or that your package was lost or stolen you will need to file a claim with Route Shipping Insurance (if purchased with your order). SMOKEGEM offers Route Shipping Insurance to every customer at checkout for protection against lost, stolen or damaged orders. By de-selecting this option at checkout, SMOKEGEM is not responsible for packages stolen off porches, from mailboxes, lost or damaged by carrier etc. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If you purchased Route Shipping Insurance with your order you can click here to start a claim. You can read our full shipping policy by clicking here.
Is shipping discreet?
Yes, all of our packaged are shipped discreetly in a plain white or brown box or envelope. Shipping label return address will mention SMOKEGEM or SMOKEGEM.com. Items in your shipment will not be listed anywhere on the package with the exception of international shipments that require merchandise information for customs purposes.
My package was stolen, what can you do?
If you purchased Route Shipping Insurance, your order is covered against stolen packages. To learn how to file a claim with Route click here. If this option was de-selected at checkout, SMOKEGEM is not responsible for the stolen package and you will need to contact the shipping carrier to file a claim with them directly. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
How do I file a claim with USPS?
If you believe that your tracking information is incorrect or that your package has been lost/stolen by USPS, you will need to file a claim with them directly. To do so by clicking here. NOTE: All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
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Shop Whole Herbs Kratom Powder - Green Vein Borneo
Whole Herbs takes pride in providing customers with 100% pure kratom, free from additives or fillers. Our Green Borneo Kratom Powder is ethically sourced from sustainable farms in Southeast Asia, ensuring a positive impact on the environment and local communities. Experience the purest form of kratom with Whole Herbs Green Borneo Kratom Powder. Our commitment to sustainability and ethical sourcing means that you can enjoy the full benefits of this natural product without any harmful additives or fillers. By choosing Whole Herbs, you are not only nourishing yourself, but also supporting local communities and the environment. Feel the difference with our premium quality kratom powder.
Unveil the incredible benefits of Whole Herbs Kratom Powder Green Borneo and embark on a voyage towards natural well-being. This product utilizes the potent advantages of hand-picked kratom leaves from the verdant landscapes of Borneo. With careful attention to detail and a dedication to purity and potency, this product ensures the utmost levels of excellence and genuineness at every step. Elevate your encounter with Whole Herbs Kratom Powder Green Borneo!
Whole Herbs Green Borneo Kratom Powder: High mitragynine levels for stimulation and energy. Lab-tested for consistent potency and reliable results.
Envelop yourself in a transformative journey where you can fully experience the unique and natural benefits of kratom, all offered through the exceptional Whole Herbs Green Borneo Kratom Powder. Take a definitive leap forward and place your order today, embarking on a world of premium Green Borneo Kratom Powder. This carefully crafted product showcases our dedication to delivering an unparalleled, enriching, and truly remarkable experience. Don't miss out on the chance to enhance your well-being with the finest selection of kratom. The path to pure bliss starts here!
What is the difference between Whole Herbs Red Vein and Whole Herbs Green Vein Kratom?
Unlock the incredible benefits of Whole Herbs Green Vein Kratom - a special formulation that combines the finest elements of Red Vein and White Vein Kratom. This harmonious blend yields a gentler, yet equally powerful experience compared to solely red or white vein varieties. Make it part of your morning ritual for a sustained and jitter-free energy boost. Say farewell to fatigue and hello to Green Vein Kratom, the all-natural solution for a productive and energetic day.
Immerse yourself in the tranquility and relaxation of Whole Herbs Green Borneo Kratom Powder. Made from the mature leaves of the Mitragyna Speciosa tree and carefully harvested, this strain offers a unique and rejuvenating experience. The perfect addition to your nighttime routine, it's no wonder why Southeast Asian indigenous people have been using this strain for years to unwind and relax. Discover the power of natural relaxation with Whole Herbs Green Borneo Kratom Powder!
Why use Whole Herbs Kratom Powder?
Smokegem guarantees the integrity of our products and all of the partner brands we carry. Our worry-free guarantee ensures that the Kratom leaves in all of our products and partner products are lab-tested for purity and strength before being packaged in a facility that adheres to the American Kratom Association's current Good Manufacturing Practices (cGMP) program. If you are not completely happy with your purchase, we provide a 30-day, no-hassle money-back guarantee. Buy Whole Herbs Kratom Powder Green Borneo at the best price from Smokegem, with fast shipping. Our guarantee is more than just words. It's a commitment to providing the highest quality products that have been rigorously tested for purity and strength before being packaged in a facility that follows the industry's strictest manufacturing practices. We stand by our promise and offer a 30-day, no-hassle money-back guarantee. Experience the benefits of Whole Herbs Kratom Powder Green Borneo and see for yourself why our customers keep coming back to Smokegem for their Kratom needs!
Key Features:
- Sourced from the finest kratom leaves from the lush forests of Borneo
- 100% pure, free from additives or fillers
- Ethically sourced from sustainable farms in Southeast Asia
- High levels of mitragynine and 7-hydroxymitragynine, the key alkaloids in kratom, providing a stimulating and energizing effect
- Lab-tested to ensure consistent potency, delivering a reliable and effective product every time
All natural product in its all natural form.
- Mitragynine Content – 1.55% – 15.5mg per gram
- 7-OH-Mitragynine Content – <0.045% – <0.45mg per gram
Total Mitragynine per package:
- 17.5oz, 500grams: Mitragynine – 7750mg, 7-OH-Mitragynine- <225mg
Ingredients: Botanical Mitragynine Speciosa (Kratom) Leaf Powder