Smokegem is proud to now offer a free shipping option for all USA orders over $35. Smokegem ships all orders via the United States Postal Service. Free Shipping apply to 48 contiguous states only. Orders will be processed with the cheapest shipping option with delivery times ranging from 3-16 business days. Expedited services such as 1-3 Day and overnight USPS shipping are also available for an additional charge. Shipping times are estimated by shipping carrier and are not guaranteed through Smokegem.
To be able to offer Free Shipping on orders to the 48 contiguous states, Smokegem requires a minimum purchase of $35 per order. You may still complete a purchase for less than the minimum order amount; however, you will be required to pay shipping charges.
We value your privacy and work hard to guarantee that 100% of your information is safe with us. One part of that process includes discreet shipping and billing. When you order from us there is no need to worry about anyone knowing what is inside your package. Each order is packaged in a plain brown or white box with no store or product information listed.
For international shipments it is required that we list product names and values on the customs forms. In this case if you are outside the US you will see product information but everything else will be the same as above.
All purchases made from our site must will appear on your statements as "Smokegem" however there will be no mention of "smoke shop" or anything similar to protect your privacy. Product names will NOT be listed on your statements, just the order total, date, and "Smokegem".
UNITED STATES POSTAL SERVICE (USPS):
Smokegem is proud to ship our packages using the United States Postal Service (USPS). We have found USPS to be the most cost effective solution for our customers. We currently offer economy and expedited shipping options for both domestic and international orders. Shipping rates and estimated times are received from the shipping carrier and automatically calculated during checkout based on the geographic location of the recipient and the size/weight of the shipment. Adult signature may be required upon delivery.
SHIPMENT TRACKING & INSURANCE:
USPS Priority Mail service offer full tracking capabilities, which includes updates once package is shipped, reaches a shipping hub and once the item is delivered, these also include insurance up to $100 in case your package is damaged. USPS First Class Mail also includes tracking but is limited to when the package is shipped and when it is delivered; First Class Shipping does not include any insurance on your package. Tracking numbers will be sent to you via email as soon as your order is fulfilled.
Please allow up to 24 hours for your tracking information to update after shipment confirmation is received.
We do our very best to ship orders as quickly as possible. Orders received before 12:00 PM CT on Monday - Friday are normally shipped the same day. Normal shipping days are Monday - Friday only and do not include national holidays. Any orders received after 12:00 PM CT on Friday are shipped first thing Monday morning. This schedule may vary slightly during extremely busy times such as sales events and holidays. Estimated shipping times provided by carrier at checkout refer to the number of days to receive your package after the shipment has been picked up from our warehouse in Missouri.
Packages shipped domestically via USPS Priority Mail and FedEx Home Delivery are typically delivered within 2-3 business days. Although First Class Mail offers a more economical shipping solution, delivery times can be considerably longer than Priority Mail or FedEx services. Packages shipped domestically via USPS First Class mail are typically delivered in 2-9 days depending on the distance from our distribution center in Missouri (not including Hawaii and Alaska). These times are estimated by the United States Postal Service and are not guaranteed through Smokegem. Shipments delivered outside the estimated delivery date are not the responsibility of Smokegem and will not be refunded. Estimated shipping times may vary slightly during extremely busy times such as sales events and holidays.
There are several reasons a package could be returned to our warehouse as undeliverable to address. These reasons may include item is too big for PO box, incorrect address, incorrect address format, failed delivery attempts, damaged during transit, other transportation problems, unable to export or other address problems.
When packages are returned as undeliverable you will be contacted via email and provided with a full refund (additional shipping charges will not be refunded).
Orders that are returned to Smokegem as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
If you suspect your package is undeliverable you will need to wait until the package is received back to our warehouse to receive a refund. However, you are welcome to place a new order in the meantime and your original order will be refunded as soon as it is returned.
NOTE: It is your responsibility to be aware of import regulations in your country. If your product is returned to us because an item or items you ordered cannot be imported to your country you will not receive your order and it will be refunded minus shipping costs.
RISK OF LOSS:
All items purchased from Smokegem are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
If your tracking information shows that your package has been delivered but you have not received your package you will need to contact your local USPS branch to resolve the issue.