Can I change my shipping address?
You can always update the addresses used on your account by visiting the "My Addresses" page. You must be logged in to your account to update your address. If you've already placed an order and would like to change the shipping address on that order, you may do so any time up until the time your order goes to fulfillment. To do so visit the "My Orders" page and choose "Edit or Cancel" next to the order you'd like to change. You can also edit or cancel your order by clicking the "View My Order" link in your order confirmation email. Learn more about how to cancel or change your order by clicking here. NOTE: If you would like to edit your order the current order will be cancelled and refunded/voided. This gives you fullest flexibility when editing your order. Your shopping cart will then be reloaded and you can make the necessary changes.
Which shipping services do you use?
SMOKEGEM uses USPS, FedEx, and UPS as shipping carriers. Each carrier offers a variety of services including economical options as well as expedited and overnight services. USPS and FedEx services will be available to choose from for all USA customers. International customers will have the option of USPS. SMOKEGEM also offer free shipping for all USA order over $35. The service used for free shipping will vary depending on the size and weight as well as the distance from our warehouse in Florida. Free shipping services will be selected by SMOKEGEM at time of fulfillment. If you wish to have your order shipped with a specific carrier, please choose the carrier of your choice as your shipping option at checkout.
How can I track my order?
There are several ways you can track your order placed on SMOKEGEM: Shipping Confirmation Email Upon fulfillment of your order, you will receive a shipping confirmation email with a tracking number, shipping provider and shipping service included. This email will be sent to the email address provided when placing your order or the one associated with your account if you have one.
My Account Page
If you've created an account with us, you can visit the "My Account" page at any time to view your order history. Click the order number you are trying to track and your tracking number link will be provided on the order detail page.
Order Status Page
Your order status page give you all the information regarding your order including where it's currently at, the ability to sign up for notifications and an order summary. Your order status page can be accessed by clicking the "View your order" button in your order confirmation email.
Why my order is marked delivered but I haven't received it?
SMOKEGEM verifies the location and delivery status of each package with the individual carrier. If your tracking information shows that your package was delivered that means we have confirmed delivery with the carrier. If you believe that this information is incorrect or that your package was lost or stolen you will need to file a claim with Route Shipping Insurance (if purchased with your order). SMOKEGEM offers Route Shipping Insurance to every customer at checkout for protection against lost, stolen or damaged orders. By de-selecting this option at checkout, SMOKEGEM is not responsible for packages stolen off porches, from mailboxes, lost or damaged by carrier etc. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If you purchased Route Shipping Insurance with your order you can click here to start a claim. You can read our full shipping policy by clicking here.
Is shipping discreet?
Yes, all of our packaged are shipped discreetly in a plain white or brown box or envelope. Shipping label return address will mention SMOKEGEM or SMOKEGEM.com. Items in your shipment will not be listed anywhere on the package with the exception of international shipments that require merchandise information for customs purposes.
My package was stolen, what can you do?
If you purchased Route Shipping Insurance, your order is covered against stolen packages. To learn how to file a claim with Route click here. If this option was de-selected at checkout, SMOKEGEM is not responsible for the stolen package and you will need to contact the shipping carrier to file a claim with them directly. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
How do I file a claim with USPS?
If you believe that your tracking information is incorrect or that your package has been lost/stolen by USPS you will need to file a claim with them directly. To do so by clicking here. NOTE: All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
Viva Zen Kratom Shots
Enhance your state of well-being with the Viva Zen Kratom Shots. Our all-natural kratom extract shots are made from the finest kratom leaves, carefully sourced from the rainforests of Southeast Asia. Now you get to experience a moment of clarity and pure zen. Viva Zen is highly concentrated, with each serving containing a potent dose of pure kratom extract of the highest quality. It's fast-acting, with effects starting within just 15 minutes of consumption.
Viva Zen Kratom Shots always provide swift relief to the ailments bothering you most. No more popping endless pills to improve your condition. Mitragyna Speciosa is a special plant with miraculous powers. The locals who grow the crop are very familiar with the process and as a result, they produce the world's best kratom for vendors everywhere. Viva Zen has built lasting relationships with the locals and aspires to make the entire globe a little more Zen.
Try Viva Zen today and experience the natural energy and focus that only the finest kratom extract can provide. Each bottle contains 2 fluid ounces of extract, which is more than enough to power you through the day. It's easy to take on the go as it can fit right in your pocket!
Some of the benefits of Viva Zen Kratom Shots:
- Powerful and fast-acting Kratom extract that delivers results
- Uses crushed kratom powder from the leaves of Mitragyna Speciosa
- Keeps you up and active throughout the day without a crash
- Helps you sustain natural energy levels unlike sports and energy drinks
Experience the feel-good relief you need with Viva Zen Kratom Shots. Order yours today in single shots or bulk to receive larger discounts!
VivaZen Kratom 1oz (56mL)
Contains 2 servings. If you are new to VIVAZEN™ then we suggest mixing 1/2 the bottle of VIVAZEN™ Original with your favorite juice and sipping over 10-15 minutes.
VIVAZEN’s proprietary blend of natural ingredients:
- Mitragyna Speciosa Leaf Extract
- Willow Bark Extract
- Valerian Root Extract
- California Poppy Aerial Part Extract
- Boswellia Serrata Resin Extract
- Corydalis Yanhusou Rhisome Extract
- Passion Flower Aerial Part Extract