Shipping FAQ
Shipping FAQ
Can I change my shipping address?
You can always update the addresses used on your account by visiting the "My Addresses" page. You must be logged in to your account to update your address. If you've already placed an order and would like to change the shipping address on that order, you may do so any time up until the time your order goes to fulfillment. To do so visit the "My Orders" page and choose "Edit or Cancel" next to the order you'd like to change. You can also edit or cancel your order by clicking the "View My Order" link in your order confirmation email. Learn more about how to cancel or change your order by clicking here. NOTE: If you would like to edit your order the current order will be cancelled and refunded/voided. This gives you fullest flexibility when editing your order. Your shopping cart will then be reloaded and you can make the necessary changes.
Which shipping services do you use?
SMOKEGEM uses USPS as shipping carriers. Each carrier offers a variety of services including economical options as well as expedited and overnight services. SMOKEGEM also offer free shipping for all USA order over $50. The service used for free shipping will vary depending on the size and weight as well as the distance from our warehouse in Florida. Free shipping services will be selected by SMOKEGEM at time of fulfillment.
How can I track my order?
There are several ways you can track your order placed on SMOKEGEM: Shipping Confirmation Email Upon fulfillment of your order, you will receive a shipping confirmation email with a tracking number, shipping provider and shipping service included. This email will be sent to the email address provided when placing your order or the one associated with your account if you have one.
My Account Page
If you've created an account with us, you can visit the "My Account" page at any time to view your order history. Click the order number you are trying to track and your tracking number link will be provided on the order detail page.
Order Status Page
Your order status page give you all the information regarding your order including where it's currently at, the ability to sign up for notifications and an order summary. Your order status page can be accessed by clicking the "View your order" button in your order confirmation email.
Why my order is marked delivered but I haven't received it?
SMOKEGEM verifies the location and delivery status of each package with the individual carrier. If your tracking information shows that your package was delivered that means we have confirmed delivery with the carrier. If you believe that this information is incorrect or that your package was lost or stolen you will need to file a claim with Route Shipping Insurance (if purchased with your order). SMOKEGEM offers Route Shipping Insurance to every customer at checkout for protection against lost, stolen or damaged orders. By de-selecting this option at checkout, SMOKEGEM is not responsible for packages stolen off porches, from mailboxes, lost or damaged by carrier etc. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If you purchased Route Shipping Insurance with your order you can click here to start a claim. You can read our full shipping policy by clicking here.
Is shipping discreet?
Yes, all of our packaged are shipped discreetly in a plain white or brown box or envelope. Shipping label return address will mention SMOKEGEM or SMOKEGEM.com. Items in your shipment will not be listed anywhere on the package with the exception of international shipments that require merchandise information for customs purposes.
My package was stolen, what can you do?
If you purchased Route Shipping Insurance, your order is covered against stolen packages. To learn how to file a claim with Route click here. If this option was de-selected at checkout, SMOKEGEM is not responsible for the stolen package and you will need to contact the shipping carrier to file a claim with them directly. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
How do I file a claim with USPS?
If you believe that your tracking information is incorrect or that your package has been lost/stolen by USPS, you will need to file a claim with them directly. To do so by clicking here. NOTE: All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
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Buy Uchie Good Vibes Kratom + Kava Extract Shot 2oz
Indulge in the sought-after botanical blend with Uchie's Good Vibes Kratom + Kava Extract Shot 2oz. Our full-spectrum formula delivers unparalleled quality and effectiveness, packaged in a convenient plastic bottle that can easily be sealed. With two servings per container, each shot contains 20 mg of mitragynine, 200 mg of kavalactones, and 2380 mg of our exclusive herbal extract. That's a total of 40 mg of mitragynine, 400 mg of kavalactones, and 4760 mg of our powerful blend in every bottle. Experience the remarkable effects of Uchie Good Vibes extract shots today!
The perfect companion for increased relaxation, Uchie Good Vibes Kratom + Kava Extract Shot 2oz is a superior botanical elixir that natural herb enthusiasts will love. The Smokegem crew was determined to get this product for our friends as soon as it was launched, as it has been in the works for a while! Led by renowned experts, this brand may be new to the world of plants, but their strength and quality are well-known. The success of Donuts Kratom can be attributed to the expertise of their experienced team, who also specialize in other natural botanicals like kava. This amazing combination of kava and Kratom is what sets companies like this apart in the industry.
For those without any prior experience with the Kratom + Kava combo, these shots are a great starting point. Despite being strong, its accurate dosage provides for adaptability and a fast, simple, and practical way to take use of the greatest aspects of both plants!
This shot is powerful, yet it's also adaptable. It provides a comprehensive experience with all-natural, full-spectrum advantages that uplift the body, mind, and soul. This herbal elixir is a great option for kratom and kava aficionados of any experience level because of its exact and cautious dosage. Get the greatest deal on 2 oz. Uchie Good Vibes Shots at Smokegem's online store.
What Distinguishes Uchie Kratom + Kava Extract Shots From Others?
For ages, this harmonious combination of traditional plant remedies has been utilized. In the West, it has also swiftly gained popularity among enthusiasts. That being said, there is no shortage of products that combine kava with kratom, with each firm adding their own special twist.
Uchie has made the decision to stick to what this team does best and forgo all of the fancy rapid-release formulae and bizarre flavors. Focus on creating an extremely high-quality, high-purity extract with great care and attention to detail!
Product Features:
Available In A Resealable Plastic Bottle Or Full Case Of 12 Bottles (5200mg Active Ingredients)
Made With Sustainably Sourced, Fully Mature Mitragyna Speciosa Leaves And Noble Kava Root
Curated With Advanced Extraction And Processing Methods To Retain Purity
All-Natural Ingredients And FlavorsEvery Shot Contains Two Servings, With Each Serving Containing Approximately 20mg Mitragynine + 200mg Kava Extract
Excellent Choice For Enthusiasts Of Any Experience Level
Well-Rounded Full-Spectrum Set Of Benefits And Effects + Versatile
Enjoy The Relaxation And Increased Sociability Of Kava + Mild Stimulation And Energy From Kratom
GMP Certified + Third Party Tested