OOZE SLIM TWIST PEN 2.0 FLEX TEMP VAPE CARTRIDGE BATTERY
OOZE SLIM TWIST PEN 2.0 FLEX TEMP VAPE CARTRIDGE BATTERY
Can I change my shipping address?
You can always update the addresses used on your account by visiting the "My Addresses" page. You must be logged in to your account to update your address. If you've already placed an order and would like to change the shipping address on that order, you may do so any time up until the time your order goes to fulfillment. To do so visit the "My Orders" page and choose "Edit or Cancel" next to the order you'd like to change. You can also edit or cancel your order by clicking the "View My Order" link in your order confirmation email. Learn more about how to cancel or change your order by clicking here. NOTE: If you would like to edit your order the current order will be cancelled and refunded/voided. This gives you fullest flexibility when editing your order. Your shopping cart will then be reloaded and you can make the necessary changes.
Which shipping services do you use?
SMOKEGEM uses USPS, FedEx, and UPS as shipping carriers. Each carrier offers a variety of services including economical options as well as expedited and overnight services. USPS and FedEx services will be available to choose from for all USA customers. International customers will have the option of USPS. SMOKEGEM also offer free shipping for all USA order over $35. The service used for free shipping will vary depending on the size and weight as well as the distance from our warehouse in Florida. Free shipping services will be selected by SMOKEGEM at time of fulfillment. If you wish to have your order shipped with a specific carrier, please choose the carrier of your choice as your shipping option at checkout.
How can I track my order?
There are several ways you can track your order placed on SMOKEGEM: Shipping Confirmation Email Upon fulfillment of your order, you will receive a shipping confirmation email with a tracking number, shipping provider and shipping service included. This email will be sent to the email address provided when placing your order or the one associated with your account if you have one.
My Account Page
If you've created an account with us, you can visit the "My Account" page at any time to view your order history. Click the order number you are trying to track and your tracking number link will be provided on the order detail page.
Order Status Page
Your order status page give you all the information regarding your order including where it's currently at, the ability to sign up for notifications and an order summary. Your order status page can be accessed by clicking the "View your order" button in your order confirmation email.
Why my order is marked delivered but I haven't received it?
SMOKEGEM verifies the location and delivery status of each package with the individual carrier. If your tracking information shows that your package was delivered that means we have confirmed delivery with the carrier. If you believe that this information is incorrect or that your package was lost or stolen you will need to file a claim with Route Shipping Insurance (if purchased with your order). SMOKEGEM offers Route Shipping Insurance to every customer at checkout for protection against lost, stolen or damaged orders. By de-selecting this option at checkout, SMOKEGEM is not responsible for packages stolen off porches, from mailboxes, lost or damaged by carrier etc. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If you purchased Route Shipping Insurance with your order you can click here to start a claim. You can read our full shipping policy by clicking here.
Is shipping discreet?
Yes, all of our packaged are shipped discreetly in a plain white or brown box or envelope. Shipping label return address will mention SMOKEGEM or SMOKEGEM.com. Items in your shipment will not be listed anywhere on the package with the exception of international shipments that require merchandise information for customs purposes.
My package was stolen, what can you do?
If you purchased Route Shipping Insurance, your order is covered against stolen packages. To learn how to file a claim with Route click here. If this option was de-selected at checkout, SMOKEGEM is not responsible for the stolen package and you will need to contact the shipping carrier to file a claim with them directly. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
How do I file a claim with USPS?
If you believe that your tracking information is incorrect or that your package has been lost/stolen by USPS you will need to file a claim with them directly. To do so by clicking here. NOTE: All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
Ooze Twist SLIM Vape Battery + SMART USB
The Ooze Slim Twist 2.0 Flex Temp Vaporizer Battery is a discreet and powerful vape pen battery that is compatible with virtually all pre-filled oil, extract, essential oil, and delta 8 cartridges. It also has a preheating function to loosen thicker concentrates.
The Slim Twist Pen features a dial on the bottom that twists to select a precise voltage between 3.3-4.8V. Press the button down to take a hit, and the battery will shut off after 15 seconds of inhaling to protect against overheating. Activate preheat mode by clicking the button twice and the battery will heat for 15 seconds without needing to press the button down.
This is a 320 mAh device that includes an Ooze smart USB charger with built-in overcharge protection. The charger automatically shuts off as soon as the battery reaches a full charge, greatly extending the overall life of the battery.
Non-Ooze chargers will degrade battery life over time, and even run the risk of overheating the battery. This is why use of a non-Ooze charger will immediately void the battery's lifetime warranty. Register your battery here with the authenticity code at the base to redeem the warranty at any time.
- Ooze 320 mAh Battery
- Preheat mode: 10 sec
Safe Sesh Cycle - Preheating
- Adjustable Voltage: 2.0V - 4V (0.5 Increments)
- 15 Seconds Hold Time
- Fits all 510 Thread
- USB Smart Charger
- Smart USB Rapid Charge
- Auto Safety Shut off
- Preserves Battery Cells
- Available in Several Colors
*USB Chargers must be used with Wall Plugs that are designed for USB Ports. Gaming devices, computers, and other electronics are not covered under warranty.
Warranty DOES NOT apply to Ooze batteries at fault from use of NON-Ooze CHARGER. Please be advised that overnight charging may lead to possible internal damage. We recommend only charging your battery for 1-2 hours.
Safety Disclaimer: Please use responsibly. Electronic vaporizer products are intended for use by persons of legal smoking age. The Ooze vaporizer products are not intended for use by non-smokers or by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, hypertension, diabetes, or taking medicine for depression or asthma. Discontinue use and consult a physician if you experience misuses symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat or hypertension. If used with Nicotine: Nicotine is addictive. Intended for use by existing smokers aged 18 years (21 years where applicable) or over, as an alternative to tobacco cigarettes. Not to be used by children, pregnant or breastfeeding women or persons in ill health. If unsure of use please consult your doctor. Ooze products are not intended as nicotine replacement therapy or as a smoking cessation product.