New Brew Kratom and Kava Seltzer
New Brew Kratom and Kava Seltzer
Shipping FAQ
Shipping FAQ
Can I change my shipping address?
You can always update the addresses used on your account by visiting the "My Addresses" page. You must be logged in to your account to update your address. If you've already placed an order and would like to change the shipping address on that order, you may do so any time up until the time your order goes to fulfillment. To do so visit the "My Orders" page and choose "Edit or Cancel" next to the order you'd like to change. You can also edit or cancel your order by clicking the "View My Order" link in your order confirmation email. Learn more about how to cancel or change your order by clicking here. NOTE: If you would like to edit your order the current order will be cancelled and refunded/voided. This gives you fullest flexibility when editing your order. Your shopping cart will then be reloaded and you can make the necessary changes.
Which shipping services do you use?
SMOKEGEM uses USPS as shipping carriers. Each carrier offers a variety of services including economical options as well as expedited and overnight services. SMOKEGEM also offer free shipping for all USA order over $50. The service used for free shipping will vary depending on the size and weight as well as the distance from our warehouse in Florida. Free shipping services will be selected by SMOKEGEM at time of fulfillment.
How can I track my order?
There are several ways you can track your order placed on SMOKEGEM: Shipping Confirmation Email Upon fulfillment of your order, you will receive a shipping confirmation email with a tracking number, shipping provider and shipping service included. This email will be sent to the email address provided when placing your order or the one associated with your account if you have one.
My Account Page
If you've created an account with us, you can visit the "My Account" page at any time to view your order history. Click the order number you are trying to track and your tracking number link will be provided on the order detail page.
Order Status Page
Your order status page give you all the information regarding your order including where it's currently at, the ability to sign up for notifications and an order summary. Your order status page can be accessed by clicking the "View your order" button in your order confirmation email.
Why my order is marked delivered but I haven't received it?
SMOKEGEM verifies the location and delivery status of each package with the individual carrier. If your tracking information shows that your package was delivered that means we have confirmed delivery with the carrier. If you believe that this information is incorrect or that your package was lost or stolen you will need to file a claim with Route Shipping Insurance (if purchased with your order). SMOKEGEM offers Route Shipping Insurance to every customer at checkout for protection against lost, stolen or damaged orders. By de-selecting this option at checkout, SMOKEGEM is not responsible for packages stolen off porches, from mailboxes, lost or damaged by carrier etc. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If you purchased Route Shipping Insurance with your order you can click here to start a claim. You can read our full shipping policy by clicking here.
Is shipping discreet?
Yes, all of our packaged are shipped discreetly in a plain white or brown box or envelope. Shipping label return address will mention SMOKEGEM or SMOKEGEM.com. Items in your shipment will not be listed anywhere on the package with the exception of international shipments that require merchandise information for customs purposes.
My package was stolen, what can you do?
If you purchased Route Shipping Insurance, your order is covered against stolen packages. To learn how to file a claim with Route click here. If this option was de-selected at checkout, SMOKEGEM is not responsible for the stolen package and you will need to contact the shipping carrier to file a claim with them directly. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
How do I file a claim with USPS?
If you believe that your tracking information is incorrect or that your package has been lost/stolen by USPS, you will need to file a claim with them directly. To do so by clicking here. NOTE: All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
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- Description
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Shop New Brew Kratom and Kava Infused Seltzer
Discover New Brew's innovative fusion of kratom and kava in a refreshing seltzer format. This carefully formulated botanical beverage delivers a balanced, uplifting experience without alcohol or caffeine, making it an excellent choice for those seeking natural wellness support. Each sip provides a smooth, invigorating sensation designed to elevate your mental clarity and physical vitality. Perfect for mindful moments throughout your day.
New Brew's Kratom and Kava Seltzer combines premium botanical extracts with sophisticated flavor profiles. Each can delivers 25mg of kratom leaf extract and 125mg of kava root extract, precisely formulated for consistent results. The expertly curated blend features organic ingredients including Earl Grey Black Tea, cane sugar, and natural fruit concentrates in mango, citrus, and berry varieties. This thoughtfully engineered beverage merges botanical efficacy with refined taste, offering a sophisticated alternative for discerning consumers seeking quality and reliability.
Experience the incredible benefits of New Brew Kratom and Kava Seltzer with every single can! Indulge in a refreshing beverage that delivers 25mg of Kratom leaf extract and 125mg of Kava root extract in every serving. Satisfy your senses and energize your mind and body with this unique and powerful blend.
- MANGO: Indulge in the bold and radiant tropical twist of our new mango flavor, a refreshing and subtly sweet addition to the beloved New Brew. Made with real fruit, it's the perfect way to invigorate your senses and savor every sip.
- BERRY: Crisp and light with a balance of sweet and tart, our Berry Euphoric Seltzer uses ancient plants to create a feeling of balance, focus, and good times.
- CITRUS: With bright flavors and deep roots, our Citrus Euphoric Seltzer uses ancient plants to create a feeling of balance, focus, and good times.
Each serving contains:
- 125 mg Kavalactones (Kava Root Extract)
- 25 mg Mitragynine (65% Kratom Mitragynine Extract)
- 30 mg Caffeine (from Earl Grey Black Tea)
FAQ
What is the New Brew Kratom/Kava Seltzer? New Brew Kratom/Kava Seltzer is a botanical tonic that mixes kratom and kava extracts in a seltzer form to provide a calming and joyful drinking experience.
Who should consume New Brew Seltzer? New Brew Seltzers are great for people looking for a natural way to unwind, limit their alcohol usage, or enjoy a healthy beverage option.
What are the key ingredients in New Brew Seltzers? The primary ingredients include kratom leaf extract, kava root extract, natural sweeteners like cane sugar and agave syrup, and taste enhancers like mango puree and lime juice concentrate.
What flavors does New Brew serve? New Brew provides a variety of tastes, including mango, citrus, and berry, all made with natural and organic ingredients for a refreshing taste.