Can I change my shipping address?
You can always update the addresses used on your account by visiting the "My Addresses" page. You must be logged in to your account to update your address. If you've already placed an order and would like to change the shipping address on that order, you may do so any time up until the time your order goes to fulfillment. To do so visit the "My Orders" page and choose "Edit or Cancel" next to the order you'd like to change. You can also edit or cancel your order by clicking the "View My Order" link in your order confirmation email. Learn more about how to cancel or change your order by clicking here. NOTE: If you would like to edit your order the current order will be cancelled and refunded/voided. This gives you fullest flexibility when editing your order. Your shopping cart will then be reloaded and you can make the necessary changes.
Which shipping services do you use?
SMOKEGEM uses USPS as shipping carriers. Each carrier offers a variety of services including economical options as well as expedited and overnight services. SMOKEGEM also offer free shipping for all USA order over $50. The service used for free shipping will vary depending on the size and weight as well as the distance from our warehouse in Florida. Free shipping services will be selected by SMOKEGEM at time of fulfillment.
How can I track my order?
There are several ways you can track your order placed on SMOKEGEM: Shipping Confirmation Email Upon fulfillment of your order, you will receive a shipping confirmation email with a tracking number, shipping provider and shipping service included. This email will be sent to the email address provided when placing your order or the one associated with your account if you have one.
My Account Page
If you've created an account with us, you can visit the "My Account" page at any time to view your order history. Click the order number you are trying to track and your tracking number link will be provided on the order detail page.
Order Status Page
Your order status page give you all the information regarding your order including where it's currently at, the ability to sign up for notifications and an order summary. Your order status page can be accessed by clicking the "View your order" button in your order confirmation email.
Why my order is marked delivered but I haven't received it?
SMOKEGEM verifies the location and delivery status of each package with the individual carrier. If your tracking information shows that your package was delivered that means we have confirmed delivery with the carrier. If you believe that this information is incorrect or that your package was lost or stolen you will need to file a claim with Route Shipping Insurance (if purchased with your order). SMOKEGEM offers Route Shipping Insurance to every customer at checkout for protection against lost, stolen or damaged orders. By de-selecting this option at checkout, SMOKEGEM is not responsible for packages stolen off porches, from mailboxes, lost or damaged by carrier etc. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If you purchased Route Shipping Insurance with your order you can click here to start a claim. You can read our full shipping policy by clicking here.
Is shipping discreet?
Yes, all of our packaged are shipped discreetly in a plain white or brown box or envelope. Shipping label return address will mention SMOKEGEM or SMOKEGEM.com. Items in your shipment will not be listed anywhere on the package with the exception of international shipments that require merchandise information for customs purposes.
My package was stolen, what can you do?
If you purchased Route Shipping Insurance, your order is covered against stolen packages. To learn how to file a claim with Route click here. If this option was de-selected at checkout, SMOKEGEM is not responsible for the stolen package and you will need to contact the shipping carrier to file a claim with them directly. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
How do I file a claim with USPS?
If you believe that your tracking information is incorrect or that your package has been lost/stolen by USPS, you will need to file a claim with them directly. To do so by clicking here. NOTE: All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
MEDUSA Upper Cut Blend: THC-H + DELTA 8 LIVE RESIN + THC-JD
Medusa is always pushing the bounds of innovation to bring you the very best hemp products. The Medusa Uppercut carts and disposables are a first-of-a-kind! They are a unique proprietary blend and amongst the most powerful you’ll find on the market today. They spent countless hours researching and testing before we settled on the ingredients used to make our Uppercut Blend.
The ingredients that make Medusa Uppercut Blend special include:
- THC-H: Tetrahydrocannabihexol THC-H has the second longest chemical chain after THC-P, therefore making it the second strongest cannabinoid after THC-P
- Delta 8 Live Resin: is a naturally occurring chemical compound found in the hemp plant. It is very similar to Delta 9 THC, but produces a less intense psychotropic effect. Our Delta 8 live resin is made with fresh hemp flowers. We choose fresh flowers to ensure that the full terpene profile of each strain is preserved.
- THC-JD: THC-JD is a rare, naturally occurring cannabinoid, believed to be up to several times more potent than delta-9 THC.
Many users of this unique cannabinoid describe it as an indica/couch-lock cannabinoid. Combined with Delta8 THC and THCh ( a cannabinoid known for elevating moods and a great choice for pain relief), THCjd provides a unique effect that completely separates it from other cannabinoids themself. This unique blend gives a much fuller experience making our Uppercut Blend a great choice when going to your local retailer
Medusa Knockout Blend Disposable Strains
- Alaskan Thunder Fuck - Sativa
- Lemon Cherry Gelato - Sativa
- Gary Payton - Hybrid
- Gush Mintz - Hybrid
- Oreoz - Hybrid
- Watermelon Zkittlez - Indica
- Banana Breath - Indica
How to Use Medusa UPPER CUT Carts & Disposables
Uppercut disposable vaporizers come pre-filled and pre-charged. They’re ready for use the second you take them out of the pack. These devices are not refillable or rechargeable. You need to dispose of them once the concentrate runs out or the battery dies.
Uppercut cartridges come pre-filled. They’re designed to fit a majority of the low-wattage, 510-compatible batteries available on the market today. They are not refillable, so you must dispose of them once the tank is empty.
This Product is Derived from 100% Legal USA Hemp & contains less than 0.3% Delta 9 THC in accordance with the 2018 Farm Bill.
Do not drive or operate heavy equipment. Do no use while pregnant or breastfeeding. Products may only be possessed or consumed by persons 21 years of age or older. Keep out of reach of children.
We recommend that you dispose of our devices responsibly.