Shipping FAQ
Shipping FAQ
Can I change my shipping address?
You can always update the addresses used on your account by visiting the "My Addresses" page. You must be logged in to your account to update your address. If you've already placed an order and would like to change the shipping address on that order, you may do so any time up until the time your order goes to fulfillment. To do so visit the "My Orders" page and choose "Edit or Cancel" next to the order you'd like to change. You can also edit or cancel your order by clicking the "View My Order" link in your order confirmation email. Learn more about how to cancel or change your order by clicking here. NOTE: If you would like to edit your order the current order will be cancelled and refunded/voided. This gives you fullest flexibility when editing your order. Your shopping cart will then be reloaded and you can make the necessary changes.
Which shipping services do you use?
SMOKEGEM uses USPS as shipping carriers. Each carrier offers a variety of services including economical options as well as expedited and overnight services. SMOKEGEM also offer free shipping for all USA order over $50. The service used for free shipping will vary depending on the size and weight as well as the distance from our warehouse in Florida. Free shipping services will be selected by SMOKEGEM at time of fulfillment.
How can I track my order?
There are several ways you can track your order placed on SMOKEGEM: Shipping Confirmation Email Upon fulfillment of your order, you will receive a shipping confirmation email with a tracking number, shipping provider and shipping service included. This email will be sent to the email address provided when placing your order or the one associated with your account if you have one.
My Account Page
If you've created an account with us, you can visit the "My Account" page at any time to view your order history. Click the order number you are trying to track and your tracking number link will be provided on the order detail page.
Order Status Page
Your order status page give you all the information regarding your order including where it's currently at, the ability to sign up for notifications and an order summary. Your order status page can be accessed by clicking the "View your order" button in your order confirmation email.
Why my order is marked delivered but I haven't received it?
SMOKEGEM verifies the location and delivery status of each package with the individual carrier. If your tracking information shows that your package was delivered that means we have confirmed delivery with the carrier. If you believe that this information is incorrect or that your package was lost or stolen you will need to file a claim with Route Shipping Insurance (if purchased with your order). SMOKEGEM offers Route Shipping Insurance to every customer at checkout for protection against lost, stolen or damaged orders. By de-selecting this option at checkout, SMOKEGEM is not responsible for packages stolen off porches, from mailboxes, lost or damaged by carrier etc. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If you purchased Route Shipping Insurance with your order you can click here to start a claim. You can read our full shipping policy by clicking here.
Is shipping discreet?
Yes, all of our packaged are shipped discreetly in a plain white or brown box or envelope. Shipping label return address will mention SMOKEGEM or SMOKEGEM.com. Items in your shipment will not be listed anywhere on the package with the exception of international shipments that require merchandise information for customs purposes.
My package was stolen, what can you do?
If you purchased Route Shipping Insurance, your order is covered against stolen packages. To learn how to file a claim with Route click here. If this option was de-selected at checkout, SMOKEGEM is not responsible for the stolen package and you will need to contact the shipping carrier to file a claim with them directly. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
How do I file a claim with USPS?
If you believe that your tracking information is incorrect or that your package has been lost/stolen by USPS, you will need to file a claim with them directly. To do so by clicking here. NOTE: All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
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- Description
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Medusa Delta 8 THC Vape Cartridge 2gm
Product Features:
- 2000mg Delta-8 THC
- Premium Terpenes
- Third Party Lab Tested
- Made in the USA
Currently, our Delta 8 device collection includes disposable vaporizers and cartridges. You can choose from different strains when shopping for our devices. The options include Kush Mints, Confetti Cake, Blue Dream, and Pink Runts. Here’s what you can expect from each strain:
- Kush Mints: This Indica-dominant strain is quickly growing in popularity. Kush Mints has a unique piney, citrusy, and minty flavor. Some people have described its flavor as being reminiscent of ice cream.
- Blue Dream: This Sativa-dominant strain is known for its powerful effects. Blue Dream has an earthy flavor with notes of berries and citrus fruits.
- Pink Runts: This hybrid strain is a spin-off of the original Runtz. It has a sweet, fruity candy flavor with notable hints of peaches, cherries, and strawberries.
- Confetti Cake: This hybrid strain stays true to its name. It will put you in a celebratory mood. Confetti Cake has a sweet cake-like flavor with hints of vanilla, and lavender.
Will Using Medusa Delta 8 Devices Get My High?
Yes, delta 8 is a psychotropic cannabinoid. It has many of the same effects associated with delta 9 THC. The only difference is that it is much milder. It can induce a euphoric, and deeply relaxing feeling. With that said, we do not recommend driving a car or operating any heavy machinery after using our Delta 8 devices.
Is Delta 8 Safe?
While not evaluated by the FDA, delta 8 is regarded as safe. While there are still ongoing scientific studies to improve our understanding of this cannabinoid, researchers have found that it interacts with the endocannabinoid system (ECS) in the body. The ECS is responsible for regulating many bodily functions. This explains why delta 8 has been reported to bring about pain relief and help people suffering from sleep disorders.
While there are potential medical applications of delta 8, we do not recommend using our products as a replacement for over-the-counter medicine. If you’re taking any medication or you have a medical condition, we recommend that you consult with a medical expert before using our Delta 8 devices or any of our products.
Is Delta 8 Legal?
Yes, since our Delta 8 devices are made with extracts derived from hemp plants, and contain less than 0.3% delta 9 THC, it is legal under the 2018 Farm Bill. This is one of the reasons we make third-party lab test results publicly available for this product and all our other products.
How Long Does Medusa Delta 8 Disposable Vaporizer Last?
Several factors determine how long our Delta 8 disposable vaporizers last, including the intensity and length of each puff as well as how frequently you vape. Ultimately, you should be able to get a few hundred puffs from this device before you’ll need to throw it out.