Can I change my shipping address?
You can always update the addresses used on your account by visiting the "My Addresses" page. You must be logged in to your account to update your address. If you've already placed an order and would like to change the shipping address on that order, you may do so any time up until the time your order goes to fulfillment. To do so visit the "My Orders" page and choose "Edit or Cancel" next to the order you'd like to change. You can also edit or cancel your order by clicking the "View My Order" link in your order confirmation email. Learn more about how to cancel or change your order by clicking here. NOTE: If you would like to edit your order the current order will be cancelled and refunded/voided. This gives you fullest flexibility when editing your order. Your shopping cart will then be reloaded and you can make the necessary changes.
Which shipping services do you use?
SMOKEGEM uses USPS, FedEx, and UPS as shipping carriers. Each carrier offers a variety of services including economical options as well as expedited and overnight services. USPS and FedEx services will be available to choose from for all USA customers. International customers will have the option of USPS. SMOKEGEM also offer free shipping for all USA order over $35. The service used for free shipping will vary depending on the size and weight as well as the distance from our warehouse in Florida. Free shipping services will be selected by SMOKEGEM at time of fulfillment. If you wish to have your order shipped with a specific carrier, please choose the carrier of your choice as your shipping option at checkout.
How can I track my order?
There are several ways you can track your order placed on SMOKEGEM: Shipping Confirmation Email Upon fulfillment of your order, you will receive a shipping confirmation email with a tracking number, shipping provider and shipping service included. This email will be sent to the email address provided when placing your order or the one associated with your account if you have one.
My Account Page
If you've created an account with us, you can visit the "My Account" page at any time to view your order history. Click the order number you are trying to track and your tracking number link will be provided on the order detail page.
Order Status Page
Your order status page give you all the information regarding your order including where it's currently at, the ability to sign up for notifications and an order summary. Your order status page can be accessed by clicking the "View your order" button in your order confirmation email.
Why my order is marked delivered but I haven't received it?
SMOKEGEM verifies the location and delivery status of each package with the individual carrier. If your tracking information shows that your package was delivered that means we have confirmed delivery with the carrier. If you believe that this information is incorrect or that your package was lost or stolen you will need to file a claim with Route Shipping Insurance (if purchased with your order). SMOKEGEM offers Route Shipping Insurance to every customer at checkout for protection against lost, stolen or damaged orders. By de-selecting this option at checkout, SMOKEGEM is not responsible for packages stolen off porches, from mailboxes, lost or damaged by carrier etc. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If you purchased Route Shipping Insurance with your order you can click here to start a claim. You can read our full shipping policy by clicking here.
Is shipping discreet?
Yes, all of our packaged are shipped discreetly in a plain white or brown box or envelope. Shipping label return address will mention SMOKEGEM or SMOKEGEM.com. Items in your shipment will not be listed anywhere on the package with the exception of international shipments that require merchandise information for customs purposes.
My package was stolen, what can you do?
If you purchased Route Shipping Insurance, your order is covered against stolen packages. To learn how to file a claim with Route click here. If this option was de-selected at checkout, SMOKEGEM is not responsible for the stolen package and you will need to contact the shipping carrier to file a claim with them directly. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
How do I file a claim with USPS?
If you believe that your tracking information is incorrect or that your package has been lost/stolen by USPS you will need to file a claim with them directly. To do so by clicking here. NOTE: All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
LOOKAH FIREBEE 510 THREAD BATTERY
Check out the Lookah Firebee 510 Thread Battery, offering a 650mAh battery, 3 output levels, and is perfect for usage with any 510 threaded cartridges.
Lookah Firebee 510 Thread Battery Features:
- Dimensions: 98mm by 14mm Diameter
- Battery: 650mAh
- Output: 3 Power Levels
- Voltage Range: 3.2-4.0V
- Resistance: 0.6-5.0ohm
- Display: Digital
- Airflow: Dual Slotted Top Airflow
- Connection: Threaded 510
- Charging: Type-C Port
- Low Battery Protection
- 10s Vaping Overtime Protection
- Intuitive Firing Button
- 1 Lookah Firebee 510 Battery
Black, Grey, Red, Orange, Blue
Please have a great understanding and technical knowledge on this product and its compatibility with your tank in order to properly use it.
Warning: Please make sure you have a great understanding and technical knowledge on how to use mods and batteries that can handle Sub-Ohm coils. Do not use short or flat 510 connection on any hybrid or hybrid style device. If you are not familiar or unsure of particular products or set-ups, please do not use it. Always use proper precautions and handling.
Note: There is always an inherent risk when using any rechargeable batteries at anytime and under any circumstances. ElementVape.com and any of ElementVape.com’s parent and subsidiary companies are not held responsible for any damage for any modification of the batteries, chargers, devices and other products that we carry in any form or shape, this is including pack making.
When working with Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable cells, please be cautious and carefully use as they are very sensitive to charging characteristics and may explode or burn if mishandled. Please make sure that you have great knowledge on all rechargeable batteries before you use them. Always charge batteries at the clean and fire-proof surface. Never leave charging batteries unattended. If you see that there are visible damages on the batteries, please do not use. Always keep, store and transport the rechargeable cells in a safe, non-conductive container in controlled environment.
ElementVape.com and any or all of ElementVape.com’s parent and subsidiary companies will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the improper use of a Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable battery/batteries as well as chargers. Please have a greater understanding of the batteries/chargers you are using and how to care for them properly.
Due to the nature of this product. it is not covered by warranty and cannot be exchanged.