Can I change my shipping address?
You can always update the addresses used on your account by visiting the "My Addresses" page. You must be logged in to your account to update your address. If you've already placed an order and would like to change the shipping address on that order, you may do so any time up until the time your order goes to fulfillment. To do so visit the "My Orders" page and choose "Edit or Cancel" next to the order you'd like to change. You can also edit or cancel your order by clicking the "View My Order" link in your order confirmation email. Learn more about how to cancel or change your order by clicking here. NOTE: If you would like to edit your order the current order will be cancelled and refunded/voided. This gives you fullest flexibility when editing your order. Your shopping cart will then be reloaded and you can make the necessary changes.
Which shipping services do you use?
SMOKEGEM uses USPS, FedEx, and UPS as shipping carriers. Each carrier offers a variety of services including economical options as well as expedited and overnight services. USPS and FedEx services will be available to choose from for all USA customers. International customers will have the option of USPS. SMOKEGEM also offer free shipping for all USA order over $35. The service used for free shipping will vary depending on the size and weight as well as the distance from our warehouse in Florida. Free shipping services will be selected by SMOKEGEM at time of fulfillment. If you wish to have your order shipped with a specific carrier, please choose the carrier of your choice as your shipping option at checkout.
How can I track my order?
There are several ways you can track your order placed on SMOKEGEM: Shipping Confirmation Email Upon fulfillment of your order, you will receive a shipping confirmation email with a tracking number, shipping provider and shipping service included. This email will be sent to the email address provided when placing your order or the one associated with your account if you have one.
My Account Page
If you've created an account with us, you can visit the "My Account" page at any time to view your order history. Click the order number you are trying to track and your tracking number link will be provided on the order detail page.
Order Status Page
Your order status page give you all the information regarding your order including where it's currently at, the ability to sign up for notifications and an order summary. Your order status page can be accessed by clicking the "View your order" button in your order confirmation email.
Why my order is marked delivered but I haven't received it?
SMOKEGEM verifies the location and delivery status of each package with the individual carrier. If your tracking information shows that your package was delivered that means we have confirmed delivery with the carrier. If you believe that this information is incorrect or that your package was lost or stolen you will need to file a claim with Route Shipping Insurance (if purchased with your order). SMOKEGEM offers Route Shipping Insurance to every customer at checkout for protection against lost, stolen or damaged orders. By de-selecting this option at checkout, SMOKEGEM is not responsible for packages stolen off porches, from mailboxes, lost or damaged by carrier etc. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If you purchased Route Shipping Insurance with your order you can click here to start a claim. You can read our full shipping policy by clicking here.
Is shipping discreet?
Yes, all of our packaged are shipped discreetly in a plain white or brown box or envelope. Shipping label return address will mention SMOKEGEM or SMOKEGEM.com. Items in your shipment will not be listed anywhere on the package with the exception of international shipments that require merchandise information for customs purposes.
My package was stolen, what can you do?
If you purchased Route Shipping Insurance, your order is covered against stolen packages. To learn how to file a claim with Route click here. If this option was de-selected at checkout, SMOKEGEM is not responsible for the stolen package and you will need to contact the shipping carrier to file a claim with them directly. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
How do I file a claim with USPS?
If you believe that your tracking information is incorrect or that your package has been lost/stolen by USPS you will need to file a claim with them directly. To do so by clicking here. NOTE: All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
Hidden Hills Live Resin Disposable Vape Pen | 2 grams
The Hidden Hills 2 gram disposable offers the most refined and effective vaping experience available in the hemp industry. This is a true dispensary grade product made with the utmost attention to detail and quality.
The Delta-11, Delta-9 and THC-P Blend is crafted utilizing the latest extraction and blending process which offers a consistent hit every time. Each disposable vape device contains no less than 25% of THC-P, known to be the strongest hemp-derived cannabinoid available. This high concentration artfully blended with Delta 11, Delta 9 and other cannabinoids make the Hidden Hills vape pen worthy of even the highest tolerance.
Ease-of-use is another defining factor of these elegant devices. Five quick clicks turn on the device and another 5 quick clicks turn off the device. To enjoy, simply press once to fire and pre-heat. The pre-heat functionality prevents clogging and delivers a smooth, clean draw.
Each Hidden Hills Club disposable has a built in USB C port for rapid charging. Great for on-the-go use.
Hidden Hills Disposable Strains – 6 great flavors to choose from
- Blackberry Mamba (Indica) – This Indica strain is carefully crafted to offer maximum fruit flavor. Bold berry flavors are like inhaling a fresh bowl of fruit. This delicious blend is a must-try for post-workout or finding some “you” time.
- Blueberry Gelato (Hybrid) – This Hybrid strain is a classic that offers a calming balance of blueberry on the inhale paired with slightly earthy undertones. This blend is a perfect companion for afternoon post-work relaxation.
- Candy Cane Runtz (Hybrid) – This Hybrid strain delivers a minty, sweet and fruity experience. The bold flavor profile offers an energizing effect perfect for a sweet escape at any time of the day. This blend is balanced for the upbeat “get stuff done” mindset.
- Gusher Breath (Indica) – This Indica dominant strain is sweet and fruity. This confection-inspired vape has a profile that will lead you to a sweet escape. A refreshing fruit taste on inhaling & slight candy notes on the exhale make this unique profile a must-try.
- London Shaved Ice (Sativa) – This Sativa dominant strain delivers notes of Lemon, and Tropical Berries. The Lemon and slight hint of berries are clear on the inhale and carry through to the exhale.
- Rainbow Belts (Hybrid) – This Hybrid strain offers a wide blend of flavors that are carefully crafted for a one-of-a-kind taste experience. Expect hints of citrus paired with sweet and fruity aromas. This is a perfect blend for anyone who wants the best of sweet and citrus flavors.
Additional Product Information
- Blend of Delta 11, Delta 9 & THC-P
- Potent Cannabinoid Blend containing at least 25% THC-P
- 2 gram disposable vape pen
- 5 clicks on / 5 clicks off
- Automatic pre-heat function virtually eliminates clogging
- USB-C rechargeable (cable not included)
- Potent and Terpene Specific Flavors
- 2000mg Per Disposable
- Rechargeable Disposable
- All Hidden Hills products are federally legal under the 2018 Hemp Farm Bill containing less 0.3% Delta-9.