Shipping FAQ
Shipping FAQ
Can I change my shipping address?
You can always update the addresses used on your account by visiting the "My Addresses" page. You must be logged in to your account to update your address. If you've already placed an order and would like to change the shipping address on that order, you may do so any time up until the time your order goes to fulfillment. To do so visit the "My Orders" page and choose "Edit or Cancel" next to the order you'd like to change. You can also edit or cancel your order by clicking the "View My Order" link in your order confirmation email. Learn more about how to cancel or change your order by clicking here. NOTE: If you would like to edit your order the current order will be cancelled and refunded/voided. This gives you fullest flexibility when editing your order. Your shopping cart will then be reloaded and you can make the necessary changes.
Which shipping services do you use?
SMOKEGEM uses USPS as shipping carriers. Each carrier offers a variety of services including economical options as well as expedited and overnight services. SMOKEGEM also offer free shipping for all USA order over $50. The service used for free shipping will vary depending on the size and weight as well as the distance from our warehouse in Florida. Free shipping services will be selected by SMOKEGEM at time of fulfillment.
How can I track my order?
There are several ways you can track your order placed on SMOKEGEM: Shipping Confirmation Email Upon fulfillment of your order, you will receive a shipping confirmation email with a tracking number, shipping provider and shipping service included. This email will be sent to the email address provided when placing your order or the one associated with your account if you have one.
My Account Page
If you've created an account with us, you can visit the "My Account" page at any time to view your order history. Click the order number you are trying to track and your tracking number link will be provided on the order detail page.
Order Status Page
Your order status page give you all the information regarding your order including where it's currently at, the ability to sign up for notifications and an order summary. Your order status page can be accessed by clicking the "View your order" button in your order confirmation email.
Why my order is marked delivered but I haven't received it?
SMOKEGEM verifies the location and delivery status of each package with the individual carrier. If your tracking information shows that your package was delivered that means we have confirmed delivery with the carrier. If you believe that this information is incorrect or that your package was lost or stolen you will need to file a claim with Route Shipping Insurance (if purchased with your order). SMOKEGEM offers Route Shipping Insurance to every customer at checkout for protection against lost, stolen or damaged orders. By de-selecting this option at checkout, SMOKEGEM is not responsible for packages stolen off porches, from mailboxes, lost or damaged by carrier etc. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If you purchased Route Shipping Insurance with your order you can click here to start a claim. You can read our full shipping policy by clicking here.
Is shipping discreet?
Yes, all of our packaged are shipped discreetly in a plain white or brown box or envelope. Shipping label return address will mention SMOKEGEM or SMOKEGEM.com. Items in your shipment will not be listed anywhere on the package with the exception of international shipments that require merchandise information for customs purposes.
My package was stolen, what can you do?
If you purchased Route Shipping Insurance, your order is covered against stolen packages. To learn how to file a claim with Route click here. If this option was de-selected at checkout, SMOKEGEM is not responsible for the stolen package and you will need to contact the shipping carrier to file a claim with them directly. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
How do I file a claim with USPS?
If you believe that your tracking information is incorrect or that your package has been lost/stolen by USPS, you will need to file a claim with them directly. To do so by clicking here. NOTE: All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
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Buy MODUS PLATINUM DEVICES
The Platinum mix is the newest addition to the Modus Collection of all-star mixes, inviting you to taste the pinnacle of luxury. These devices are the pinnacle of luxury and inventiveness, with meticulous attention to detail in both design and manufacture, resulting in a truly platinum-grade cannabis experience.
The three components of Modus Platinum Blend Cartridges and Disposables—Diamond Sauce, CB9-A, and THC-P—are the embodiment of greatness. Every puff is guaranteed to be loaded with unmatched flavor, power, and sophistication thanks to this expertly chosen mix. You can enjoy with confidence knowing that all of our extracts come from 100% legal hemp plants and contain less than 0.3% Delta 9 THC in accordance with the 2018 Farm Bill.
The Platinum Blend is available in disposable vaporizers, cartridges, and gummies, with marijuana extract ranging from 2000mg to 3000mg. This combination includes seven great profile strains in Sativa, Indica, and Hybrid kinds. Buy Modus Platinum Blend Cartridges with best price at Smokegem online shop.
Modus Platinum Blend: Diamond Sauce, CB9-A, and THC-P
Discover the ultimate cannabis experience with Modus Platinum Blend Cartridges and Disposables. Offering unmatched quality and purity, these products will elevate your senses and transform your vaping experience. Let Modus Platinum Blend's powerful euphoric effects take you on a journey of sophistication and creativity. Experience nothing less than extraordinary with Modus - the perfect blend of perfection and excellence. Buy Modus Platinum Blend: Diamond Sauce, CB9-A, and THC-P with best price at Smokegem online shop.
How to Use our Platinum Devices
Get ready to experience the ultimate in quality with Modus Platinum Blend. Each disposable device comes pre-filled with 3 grams of premium extract and is pre-charged for your convenience. These sleek and stylish devices are rechargeable with a USB-C cable and are designed to fit a variety of low-wattage, 510-compatible batteries. Perfect for on-the-go, once you run out of extract, simply dispose of the device responsibly. Our Platinum Blend cartridges come pre-filled with 2 grams of extract, ensuring a satisfying experience every time. Don't miss out on this superior product - try it today!
Breezy Disposable Instructions Device can be used during charging. On/Off Click 5 times quickly. PreHeat Press button (2) times to preheat. Preheat takes 9 seconds. Draw 10 Second draw window after preheat Short Circuit Protection Screen will flash "E3" for 2 seconds and turn off device. Low Battery Protection When voltage is low during use, power icon will flash for 5 seconds then shut off device. Time Out Protection If device is idle for more than 10 seconds device will turn off. The Platinum Blend Is Made Up Of 3 Different Cannabinoids:
- Diamond Sauce: Unleash the full potential of cannabinoids and terpenes with Modus Platinum Blend's Diamond Sauce, CB9-A, and THC-P. Using advanced extraction methods, each drop is infused with a rich, nuanced flavor and velvety smooth texture that will tantalize your senses. Elevate your experience with this unparalleled product that boasts the perfect blend of taste and potency.
- CB9-A: A revolutionary cannabinoid formulation, this extract sets the standard for therapeutic efficacy and holistic wellness. Engineered to optimize bioavailability and interaction with the endocannabinoid system, CB9-A offers a synergistic blend of analgesic, anxiolytic, and anti-inflammatory properties.
- THC-P: Short for tetrahydrocannabiphorol is a cannabinoid that is very similar to Delta 9 THC. However, THC-P boasts enhanced potency and affinity for cannabinoid receptors, resulting in a rapid onset of euphoria and heightened psychoactive effects. It is 33 times more potent than Delta 9.
Modus Platinum Blend: Diamond Sauce, CB9-A, and THC-P Strain
Indulge in the flavorful and potent experience of Modus Platinum Blend with Diamond Sauce, CB9-A, and THC-P. Our second generation now features added CDT for an even more satisfying and unique taste. Discover the impressive effects and tantalizing flavors of each strain.
- Alaskan Thunderfuck (Sativa): Indulge in the invigorating flavors of Alaskan Thunderfuck, where zesty citrus notes meld with hints of earthy pine. Prepare to be uplifted by its bright and energizing flavor profile, reminiscent of a brisk mountain breeze.
- Alien Apple (Sativa): Embark on a cosmic journey with Alien Apple, a sativa strain that tantalizes with its otherworldly blend of sweet and sour flavors. Delight in the crisp and juicy essence of ripe green apples, accented by a subtle hint of tropical fruit.
- Melted Sherb (Hybrid): Dive into a pool of decadent sweetness with Melted Sherb, a hybrid strain that combines the creamy goodness of sherbet with a burst of fruity flavor. Indulge in the luscious taste of ripe berries and citrus fruits, layered with creamy undertones of vanilla and cream.
- Dark Karma (Indica): Embrace the decadent richness of Dark Karma, an indica strain with a deep and complex flavor profile. Indulge in the velvety smoothness of dark chocolate, accented by hints of espresso and spice.
- Watermelon Zkittles (Indica): Quench your thirst for flavor with Watermelon Zkittles, an indica strain that combines the juicy sweetness of watermelon with the tropical fruitiness of chewy candy. With each inhale, experience a burst of fruity goodness that transports you to a nostalgic candy paradise.
- Cherry Bomb (Hybrid): Brace yourself for an explosion of flavor with Cherry Bomb, a hybrid strain that packs a punch with its bold and fruity taste. With each inhale, experience a burst of flavor that ignites the senses, leaving behind a tantalizing trail of cherry goodness that lingers long after the exhale.
- Off White Runtz (Hybrid): Prepare for a taste sensation like no other with Off White Runtz, a tropical paradise of ripe mangoes, papayas, and pineapples, complemented by the smooth and creamy undertones of vanilla and cream. With each inhale, experience a burst of fruity goodness.