Why can't I sign in to my account?

If you cannot log in to your account, there are two possibilities:

You have not created an account: We do not require an account to place an order with us, therefore, it is possible that your provided an email address when placing your order but never created an account. By signing up for an account you'll be able to see your order history, track orders, edit addresses, and become a member of our loyalty program - Smokegem Rewards. To sign up for an account click here.

You have forgotten your password: If you do not remember your password you can request a password reset link. To do this visit the login page and click "Forgot your password?". You'll then receive an email to reset your password. If an account cannot be found with your email address, you probably haven't created an account yet and should see the above instructions.

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