I received the wrong product, what do I do?

I received the wrong product, what do I do?

While we take good care to ensure that you receive the correct products, occasionally mistakes can be made by our warehouse staff. If you find that you have received the wrong product(s) we will happily replace them at no charge to yourself. Please follow these steps if you received an incorrect item:

1. Contact SMOKEGEM Support: The first step is to contact our support team via email or chat. Please reference your order number with a picture of the incorrect item you received. Click here to contact us.

2. Receiving Replacements: After we've received a picture of the incorrect item we will either request that the item is returned to us at no charge to yourself by providing a pre-paid shipping label. You will be instructed to start a return at SMOKEGEM.com/returns. Once we've received the product back we will ship out a replacement within 48 business hours.

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