How do I start a return?

If you received items that you want to return for a refund you can get started at SMOKEGEM.com/returns. We will then approve your return and you can ship the product to provided return address. Once the item(s) is received at our warehouse, your refund will be processed within 48 business hours. IMPORTANT: If you received damaged or incorrect items you will need to first contact us before starting a return. If you received damaged or incorrect items please see the related articles:

I received a damaged product, what do I do?

I received the wrong product, what do I do?

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 I received the wrong product, what do I do?

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 I received a damaged product, what do I do?