How can I track my order?

There are several ways you can track your order placed on Smokegem:

Shipping Confirmation Email
Upon fulfillment of your order you will receive a shipping confirmation email with a tracking number, shipping provider and shipping service included. This email will be sent to the email address provided when placing your order or the one associated with your account if you have one.

My Account Page

If you've created an account with us, you can visit the "My Account" page at any time to view your order history. Click the order number you are trying to track and your tracking number link will be provided on the order detail page.

Order Status Page

Your order status page give you all the information regarding your order including where it's currently at, the ability to sign up for notifications and an order summary. Your order status page can be accessed by clicking the "View your order" button in your order confirmation email.

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