UTOYA CBD Cream: Cannathol Cool to Warm Relief
UTOYA CBD Cream: Cannathol Cool to Warm Relief
Shipping FAQ
Shipping FAQ
Can I change my shipping address?
You can always update the addresses used on your account by visiting the "My Addresses" page. You must be logged in to your account to update your address. If you've already placed an order and would like to change the shipping address on that order, you may do so any time up until the time your order goes to fulfillment. To do so visit the "My Orders" page and choose "Edit or Cancel" next to the order you'd like to change. You can also edit or cancel your order by clicking the "View My Order" link in your order confirmation email. Learn more about how to cancel or change your order by clicking here. NOTE: If you would like to edit your order the current order will be cancelled and refunded/voided. This gives you fullest flexibility when editing your order. Your shopping cart will then be reloaded and you can make the necessary changes.
Which shipping services do you use?
SMOKEGEM uses USPS, FedEx, and UPS as shipping carriers. Each carrier offers a variety of services including economical options as well as expedited and overnight services. USPS and FedEx services will be available to choose from for all USA customers. International customers will have the option of USPS. SMOKEGEM also offer free shipping for all USA order over $35. The service used for free shipping will vary depending on the size and weight as well as the distance from our warehouse in Florida. Free shipping services will be selected by SMOKEGEM at time of fulfillment. If you wish to have your order shipped with a specific carrier, please choose the carrier of your choice as your shipping option at checkout.
How can I track my order?
There are several ways you can track your order placed on SMOKEGEM: Shipping Confirmation Email Upon fulfillment of your order, you will receive a shipping confirmation email with a tracking number, shipping provider and shipping service included. This email will be sent to the email address provided when placing your order or the one associated with your account if you have one.
My Account Page
If you've created an account with us, you can visit the "My Account" page at any time to view your order history. Click the order number you are trying to track and your tracking number link will be provided on the order detail page.
Order Status Page
Your order status page give you all the information regarding your order including where it's currently at, the ability to sign up for notifications and an order summary. Your order status page can be accessed by clicking the "View your order" button in your order confirmation email.
Why my order is marked delivered but I haven't received it?
SMOKEGEM verifies the location and delivery status of each package with the individual carrier. If your tracking information shows that your package was delivered that means we have confirmed delivery with the carrier. If you believe that this information is incorrect or that your package was lost or stolen you will need to file a claim with Route Shipping Insurance (if purchased with your order). SMOKEGEM offers Route Shipping Insurance to every customer at checkout for protection against lost, stolen or damaged orders. By de-selecting this option at checkout, SMOKEGEM is not responsible for packages stolen off porches, from mailboxes, lost or damaged by carrier etc. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If you purchased Route Shipping Insurance with your order you can click here to start a claim. You can read our full shipping policy by clicking here.
Is shipping discreet?
Yes, all of our packaged are shipped discreetly in a plain white or brown box or envelope. Shipping label return address will mention SMOKEGEM or SMOKEGEM.com. Items in your shipment will not be listed anywhere on the package with the exception of international shipments that require merchandise information for customs purposes.
My package was stolen, what can you do?
If you purchased Route Shipping Insurance, your order is covered against stolen packages. To learn how to file a claim with Route click here. If this option was de-selected at checkout, SMOKEGEM is not responsible for the stolen package and you will need to contact the shipping carrier to file a claim with them directly. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
How do I file a claim with USPS?
If you believe that your tracking information is incorrect or that your package has been lost/stolen by USPS you will need to file a claim with them directly. To do so by clicking here. NOTE: All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
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UTOYA CBD Cream: Cannathol Cool to Warm Relief
Cannathol, when applied as directed, helps to stimulate the body’s natural functions to reduce pain and inflammation, thereby lessening discomfort and enhancing healing. The deep-penetrating effect offers long lasting cool-to-warm soothing relief.
What is Cannathol :
Cannathol is a CBD-infused, herbal topical pain reliever that incorporates modern technology with the ancient pain-relieving Chinese medicine helping to relieve muscle and joint pain and enhance healing. Cannathol when applied as directed, helps to stimulate the body’s natural functions to reduce pain and inflammation, thereby lessening discomfort and enhancing healing. The deep-penetrating effect offers long-lasting cool-to-warm soothing relief. It contains 7 herbal ingredients (menthol, camphor, lavender, angelica, ginseng, aloe vera, and witch hazel). Cannathol is great for many discomforts including arthritis, back pain, foot and knee pain, shingles, fibromyalgia, cramping, gout, sports injuries, and more. Massage in a generous portion to get the best results. Cannathol penetrates deeply leaving the skin smooth and not greasy.
Directions for use: Roll on liberally to tight muscles and aching joints. Avoid eyes and mucous membranes. Wash your hands after application. Do not use it on open wounds. Do not use near eyes or on the face. Do not use on or in nostrils. Do not consume/ingest orally.
How Do CBD Topicals Work?
Cannabis-infused lotions, salves, oils, sprays, and other transdermal methods of relief work by binding the cannabinoids to cannabinoid receptors. These receptors are called CB1 and CB2 receptors and are found throughout the body. These receptors are activated either by the body’s naturally-occurring endocannabinoids or by cannabis compounds known as cannabinoids and terpenes (e.g., THC, CBD, Beta-caryophyllene, etc.).
The graphic below shows the structure of our skin, and where cannabinoids are able to seep through and begin to interact with our endocannabinoid systems.
A rub infused with cooling menthol and peppermint is a great way to wind down from a workout or hike. Even if a topical contains active THC, it still won’t induce that intense “high” or euphoria you might expect to get from smoking or ingesting cannabis.
With most topicals, cannabinoids can’t breach the bloodstream; they only penetrate the local area for localized relief.
What is a CBD topical most used for?
Topicals are most popularly selected by consumers to address localized pain, muscle soreness, tension, and inflammation. Some anecdotal evidence is beginning to show a widening spectrum of potential benefits, from psoriasis, dermatitis, and itching to headaches and cramping.
Different topicals have different benefits to offer depending on the way they are processed and the ingredients that are used, so experiment with various transdermal products to see what works for you!
Weight 2.5 oz Dimensions 1.5 × 1.5 × 6 in Size Pump, Roll on
Manufacturer Utoya Organics
Brand Utoya Organics
CBD Potency 500 mg
Item Count 1
Material Plastic Bottle 50ml With Pump, Plastic Roll On 90ml
Type CBD Topical, Cream (Topical)