I received an email from NoFraud after my order, what is this?
I received an email from NoFraud after my order, what is this?
NoFraud is a third party fraud detection service that reviews all orders placed on Smokegem for fraudulent activity.
If you receive an email from alert@nofraud.com after you place your order this means your order is being held until further action is taken by you.
Upon receiving this email you will need to follow the instructions within the email to have your order processed. NoFraud may require a simple YES/NO response, or, they may require you submit a copy of your ID or credit card.
Once you've submitted the information to NoFraud and they've determined your order is safe to ship, your order will be processed by our warehouse. If your submission is not satisfactory or you do not respond your order will be cancelled and refunded.
Next Article in Topic
How can I pay later with ViaBill?
Previous Article in Topic
Why was I partially refunded after I placed my order?
Related Articles
How can I track my order?
How do I file a claim with Route?
How do I earn tokins for leaving a review?
Why was my order cancelled?
How do I find my Route Order ID?
My order was cancelled, why haven't I received a refund?